Crabtree & Evelyn Website Review & Ratings + Crabtree & Evelyn Coupons
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Crabtree & Evelyn Website Review & Ratings + Crabtree & Evelyn Coupons

Crabtree & Evelyn: Products & Services

Crabtree & Evelyn sells nature inspired bath and body products that pamper and delight the senses. Crabtree & Evelyn's products are made with fruit, plant and flower essences, and are truly a delight to use. In addition to bath and body products, Crabtree & Evelyn also sells fragrances, scented drawer paper, fragrances for the house, and bath products like nail brushes. In addition, Crabtree & Evelyn also sells products for men such as shaving creams and brushes. As Crabtree & Evelyn products make excellent gifts, they offer gift packaging and gift cards.

At Crabtree & Evelyn, shoppers can find:

Crabtree & Evelyn: Company Background

Crabtree & Evelyn was founded in 1972 by Cyrus Harvey in Cambridge, Massachusetts. Crabtree & Evelyn, was partially named after the 17th Century renaissance Englishman John Evelyn. John Evelyn was a renowned author of books on conservation and food. In 1994, Crabtree & Evelyn was sold to Kuala Lumpur Kepong Berhad. Today, Crabtree & Evelyn has head offices in both America and England, and has over 500 brick and mortar retail stores around the world. Crabtree & Evelyn is a very community oriented company that donated regularly to charitable organizations. 

Crabtree & Evelyn contact information:

  • Address: 102 Peake Brook Road, Woodstock, CT 06281
  • Phone: 1-800-272-2873 
Crabtree & Evelyn: Customer Feedback & Reviews

Customer reviews and Facebook comments for Crabtree & Evelyn were mostly positive; Customer reviews and Facebook comments for Crabtree & Evelyn were about 70% positive and 30% negative.

Positive customer reviews commented on:

  • Products work great
  • Helpful, but not pushy sales staff
  • Good sales

Negative customer reviews commented on:

  • Expensive
  • Uses products that are not environmentally friendly

Some customer reviews were:

"Even though their products are more expensive than usual lotions, creams & scrubs - it works! So it may be worth it, especially if you have dry or chapped hands. I can't wait to use mine since I have eczema. The hand treatment really soothed & moisturized my skin.  ..."

"Overall, lots of good products which are affordable if you can get for sale.  Some of the lines, like the India Hicks fragrance line, are still pricey, but wonderful smelling.  The staff here weren't particularly helpful, but they also leave you alone to browse at your own pace so you don't feel pressured to purchase something. ..."

"The store itself is amazing. All the lotions that you can possibly want is here. They come sold forms like the ones above. The staff is great. They're very helpful and if not for their help I wouldn't have known about the solid lotions. They're easy to take with you and very hydrating. ..."

"The store itself is okay, they've been around forever but aren't quite popular. Customer service is nice, suggestive, and not pressuring. Their items can be pricey, but look for sales (which are also posted online). ..."

"On a strong recommendation of a friend, I just purchased some of your 'Nomad' shaving soap...sadly it was not until I got home that I read the ingredients and found not one, not two, but FIVE Palm oil derivative products contained within! In case you were not aware (though I simply cannot see how you couldn't be unless you have your heads firmly in the sand) palm oil plantations are decimating the habitat of the orangutan across Malaysia and Indonesia, looking very likely to wipe these beautiful creatures out in the wild completely. ..."

Crabtree & Evelyn: Business Credibility & Trustworthiness

Crabtree & Evelyn is not accredited with the Better Business Bureau. There are several Better Business Bureau pages for Crabtree & Evelyn, but none of them have a BBB rating. The Better Business Bureau states that they have insufficent information on Crabtree & Evelyn to issue them a rating.

Crabtree & Evelyn have won several awards:

  • 2012 Beauty Awards for Best Hand Treatment 
  • 2012 FiFi® Awards - Top 5 Five Finalist
Crabtree & Evelyn: Website Popularity & Google Ranking

Crabtree & Evelyn website popularity:

  • Crabtree & Evelyn has a worldwide Alexa traffic rating of 137,780 out of 30 million websites.
  • Crabtree & Evelyn has an American Alexa traffic rating of 40,735
  • Crabtree & Evelyn has a Google pagerank of five out of ten.
  • The Crabtree & Evelyn site receives around 4,082 unique visitors daily, which account for 15,103 daily page views.
  • About 60% of the visitors to the Crabtree & Evelyn site are American.
Crabtree & Evelyn: Social Media Presence

Crabtree & Evelyn social media presence:

  • Crabtree & Evelyn can be followed on Facebook; they have 105,618 likes on Facebook and have 555 people talking about them. Crabtree & Evelyn usually updates their Facebook page regularly.
  • Crabtree & Evelyncan be followed on Twitter; they have 2803 followers on Twitter and have posted 1400 tweets. Crabtree & Evelyn usually tweets several times a week.
  • Crabtree & Evelyn offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • Crabtree & Evelyn is on Pinterest
Crabtree & Evelyn: Website Security & Safety

Crabtree & Evelyn uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Crabtree & Evelyn site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

Crabtree & Evelyn: Pricing & Packages

Crabtree & Evelyn offers competitive prices on all their products. In a price comparison of three products, Crabtree & Evelyn was less expensive on two out of three items compared to their leading online competitor.

Razor with Nickel Collar

  • Crabtree & Evelyn: $75
  • Leading competitor: $51

Avocado and Olive Oil Triple Milled Soap

  • Crabtree & Evelyn: $10
  • Leading competitor: $11

 Bath Mitt

  • Crabtree & Evelyn: $4
  • Leading competitor: $7.50
Crabtree & Evelyn: Shipping Rates & Policies

Crabtree & Evelyn shipping rates and policies:

  • Crabtree & Evelyn ships throughout the United States and to Canada.
  • Crabtree & Evelyn ships to American PO boxes via USPS
  • Crabtree & Evelyn ships to APO/FPO addresses.

Continental U.S.A shipping:

  • Standard shipping costs $9.95 for orders under $100 and is free for order more than $100
  • 2nd business day cost $16 - $25 depending on order total.
  • Next business day costs $21 - $30 depending on order total

Shipping outside the Continental U.S.A

  • Standard shipping costs $9.95
  • 2nd business day costs $25
Crabtree & Evelyn: Payment Methods Accepted

Crabtree & Evelyn accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. Crabtree & Evelyn also accept payment through PayPal; PayPal is a very secure way to pay for online purchases. Crabtree & Evelyn does not accept money orders, wire transfers or checks of any kind.

Crabtree & Evelyn: Returns, Refunds & Exchange Policy

Crabtree & Evelyn return/refund policy:

  • Crabtree & Evelyn offers a 60 day return policy
  • All returns must be in new unused condition and include all original packaging and paperwork, and must include a copy of the receipt. 
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs
  • Online purchase can also be returned to any North American Crabtree & Evelyn full-line retail store. 

To make a return:

  • Customers should contact Crabtree & Evelyn customer service to obtain a RMA
  • Crabtree & Evelyn customer service can be contacted at 1-800-272-2873 
  • The return should be securely packaged and the RMA should be printed clearly on the front of the package
  • The return should be sent back via an insured trackable carrier

Returns should be sent to:

In the USA:

Crabtree & Evelyn
Attn: eCommerce Returns
102 Peake Brook Road
Woodstock, CT 06281

In Canada:

Crabtree & Evelyn
Attn: eCommerce Returns
34 Annandale Drive
London, Ontario
N6G 2B7

Crabtree & Evelyn: Product images & screenshots
Crabtree & Evelyn Coupons
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Best Available Crabtree & Evelyn Coupon:
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